1. Prices and Taxes
All rates are quoted in AED and will be inclusive or exclusive of applicable taxes, fees, and service charges as specified at the time of booking. Any additional government levies, fees, or charges introduced after the booking date will apply at check-in or during the stay, where applicable. Rates may vary according to seasonality, availability, length of stay, and selected rate plan.
2. Payment and Terms at Check-in/Check-out
An advance deposit is required to secure and confirm all reservations. The remaining balance must be settled prior to arrival or at check-in, in accordance with the confirmed booking terms. Guests are required to present a valid government-issued identification document or passport at check-in. A refundable security deposit will be collected at check-in. This will be refunded within three days after check-out, subject to a satisfactory inspection of the residence and confirmation that no damages, missing items, penalties, or outstanding charges apply. Standard check-in and check-out timings must be observed unless otherwise agreed in advance. Early check-in and late check-out are subject to availability and may incur additional charges.
3. Traveling with Minors
Guests travelling with children are responsible for their supervision, safety, and conduct throughout the stay. Extra bedding, baby cots, or child-friendly amenities may be arranged prior to arrival, subject to availability and applicable charges.
4. Accessibility or Special Needs
Resaura Selection will make reasonable efforts to accommodate guests with accessibility needs or special requirements. Guests are kindly requested to inform the management prior to arrival to allow suitable arrangements wherever possible. Accessible residences are subject to availability and must be confirmed at the time of booking.
5. Parking
Designated parking spaces are available for guests as per their unit type. Unauthorized or improperly parked vehicles may be subject to penalties. The Sterling does not accept responsibility for loss or damage to vehicles or personal belongings left inside.
6. Events
Community events, building maintenance, or operational activities may occasionally take place and may temporarily affect access to certain facilities or common areas. Guests will be informed in advance wherever possible.
7. Dispute Resolution / Issues
Any concerns during the stay should be reported to the 24-hour guest support team as soon as possible, allowing the matter to be reviewed and addressed promptly. Where a matter remains unresolved, any dispute shall be governed by the applicable laws and regulations of Dubai, United Arab Emirates.
8. Use of Personal Information
Guest information collected during the reservation and stay process may be used for booking administration, guest communication, legal compliance, operational purposes, and service improvement. Personal information will not be shared with third parties without consent, except where required by law, regulation, payment processing, booking management, or operational necessity.
9. Liability
Guests are responsible for the safekeeping of their personal belongings, valuables, and possessions throughout the stay.Resaura Selection shall not be liable for loss, theft, or damage to personal belongings, except where liability cannot be excluded under applicable law. Use of the residence, facilities, equipment, and common areas is at the guest’s own risk. Resaura Selection shall not be responsible for injury, loss, or damage arising from negligence, misuse, unsafe conduct, or failure to follow property guidelines.
10. Force Majeure
Resaura Selection shall not be held liable for cancellations, interruptions, delays, restricted access, or service limitations caused by events beyond reasonable control. This includes, but is not limited to, natural disasters, government actions, health emergencies, civil disruptions, utility interruptions, building management restrictions, or technical failures.
11. Third Party Rights
No third party shall have the right to enforce, rely upon, or claim any benefit under these Terms & Conditions.
12. Waiver
Failure by Resaura Selection to enforce any provision of these Terms & Conditions at any time shall not constitute a waiver of that provision or of the right to enforce it in the future.
13. Severance
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain valid, binding, and enforceable to the fullest extent permitted by law.
